Education.
Building Knowledge.Building Confidence.
RIC Solutions delivers industry-leading education for insurance professionals, loss adjusters, restorers, and others involved in property claims. Our training blends science-based expertise with practical, hands-on learning to give participants the skills, tools, and confidence to make better decisions and deliver better outcomes.
Our programs are designed and delivered by recognised industry leaders, including the Chair of the Standards Australia Committee for Water and Mould Remediation and one of Australia’s foremost building scientists. With decades of experience in restoration, building sciences, insurance claims, and environmental health, our trainers bring real-world insight to every session.
Why RIC Training?
- Tailored to the insurance and restoration sector – ensuring content is directly relevant to your claims environment.
- Science-based & standards-aligned – all programs reflect current Australian Standards, industry guidelines, and best practice.
- Practical application – hands-on training using real equipment and real-world scenarios.
- National delivery – available in-person at your site, in our training facilities, or online.
- Ongoing support – access to quick-reference guides, video resources, and our expert team for post-training queries.
Core Training Programs.
Introduction to Water Damage Restoration for Insurance Professionals
A six-module, three-hour program covering:
- How water damage occurs and its consequences.
- Categories and classes of water.
- Make-safe, mitigation, and stabilisation.
- Structural drying methods and validation.
- Microbial remediation and post-remediation verification.
- Restoration reporting best practice.
Introduction to New S500 & S520 Standards
A practical deep dive into the latest water and mould remediation standards, their interpretation, and their impact on claims and restoration processes.
Restoration Reporting – Minimum Requirements
Understand the essential inclusions in restoration contractor reports, improving verification pass rates and reducing disputes.
Engaging Indoor Environmental Professionals (IEPs)
Learn when and how to engage an IEP, what qualifications to look for, and the right questions to ask.
Delivery Options
- In-person: At your offices, on-site, or in our specialist training facilities (including purpose-built “Flood Houses” for water damage simulations).
- Online: Live, interactive sessions or self-paced learning modules.
- Blended: Combining online theory with in-person practical application.
Your Partner In Professional Development.
At RIC Solutions, we believe that better-trained claims and restoration professionals deliver better outcomes for policyholders, insurers, and the community. Whether you’re looking to upskill your team, prepare for upcoming industry changes, or embed consistent best practice across your network, we can help.
Contact us today to discuss your training needs.