Privacy Policy.
This following sets forth the Privacy Policy for the RIC Solutions website: Home – RIC Solutions
RIC Solutions is committed to providing you with the best possible website and service experience. We are bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
This Privacy Policy informs you of what information we collect, why we collect it, and how we use it to improve your user experience. It also provides you with information regarding your privacy options. This will enable you to make informed decisions regarding your privacy and the use of your information.
Collection of your personal information
Anonymous information
There are many aspects of this website that you can view without providing personal information. However, we may collect relevant, anonymous information to improve your user experience.
We only collect anonymous information that is relevant to website traffic statistics. This includes metrics such as how many visits an individual page receives and what web browser is being used to access our website.
RIC Solutions uses this collected information for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are using our site and through our remarketing network.
Personal information
For access to RIC Solutions customer support, you are required to submit personally identifiable information. This may include but is not limited to: an email address, name, and phone contact details.
We securely retain any provided personally identifiable information, and never disclose any personal information to any third party. We do keep your personal information on file for future contact and customer service, but will only contact you with marketing material upon your opt-in or if you have requested to be added to our mailing list.
SMS / Text Messaging
This section applies to text (SMS) messages sent by RIC Solutions to customers and client contacts in the United States and Australia.
What we collect and why
When you request a virtual assessment or engage RIC Solutions for consulting services, we collect your name, mobile phone number, and details relevant to your assessment or claim. We use your mobile number to send text messages relating to your engagement with us, such as notification that we have received an allocation to assess a property, virtual assessment scheduling links, appointment confirmations, reminders and scheduling changes, and general updates about site appointments or your job or claim.
Consent
You consent to receive text messages from RIC Solutions when you provide your mobile number by submitting a purchase order or work order to RIC Solutions, or verbally when calling our office to request a virtual assessment. In addition, where RIC Solutions has been engaged by your insurer, or by a third-party administrator acting on behalf of your insurer, in connection with an insurance claim you have lodged, your contact details (including your mobile number) may be provided to us by that party, in accordance with the terms of your insurance policy, so that we can contact you about your claim – for example, to arrange an assessment of your property. Our first message will identify RIC Solutions and explain how to opt out. Consent to receive text messages is not a condition of purchasing any goods or services, and you can opt out at any time by replying STOP.
No sharing of mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, or sold to, any third parties.
Message frequency and rates
Message frequency varies depending on your engagement with RIC Solutions. Message and data rates may apply.
Opting out and getting help
- Reply STOP to any message to opt out of receiving further text messages.
- For assistance, contact us at admin@ricsolutions.com, (800) 485-6515 (US) or 1300 376 666 (AU).
Our text messages are sent from a number that is not monitored for replies. Replying STOP will still unsubscribe you automatically, and replying HELP will return an automated message with our contact details.
For full details, see our SMS Terms & Conditions at https://ricsolutions.com/sms-terms.
Cookies
This website uses a web browser feature known as ‘cookies’.
Cookies store information about websites that you have visited in your browser’s history, which serve the purpose of improving web browser experience.
If you don’t want cookies to remain on your computer, you can delete them after every session. You can also block cookies through your individual browser: Edge, Firefox, Chrome or Safari. If you would like more information on deleting and/or blocking cookies from your computer, please refer to the instructions on your individual browser.
Google Ads Remarketing
This website uses Google Ads Remarketing. Ads Remarketing is a behavioural targeting service, provided by Google, which allows RIC Solutions to show our advertisements on various websites across the Internet.
It connects the activity on the RIC Solutions website to DoubleClick and the Google advertising network. It uses cookie and anonymous usage data to provide information about products that may be relevant to the information that you have requested.
Changes to this Privacy Policy
RIC Solutions reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use our website.
Accessing your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. For security reasons, you may be required to put your request in writing.
Contacting us
RIC Solutions welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours, Monday to Friday, via email at admin@ricsolutions.com or by phone at 1300 376 666.